Customer Service Email: email@example.com
How secure is my personal information?
At firstname.lastname@example.org, we prioritize the security of your personal information. When you make a purchase and proceed to checkout from our online store, your credit card information is encrypted during transmission using secure socket layer (SSL) technology. This widely-used internet security protocol ensures that your credit card details are protected while processing payments. Rest assured that your credit card information is used solely to complete the requested transaction and is not stored for future use.
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After that period, the order will have been processed, and cancellation won't be possible. However, you can still return your items for store credit if needed.
Do you ship internationally?
Yes, we ship internationally, but we only ship within the US. Please ensure that the items you are ordering can clear customs in your country.
What shipping carriers do you use?
We use various shipping carriers, including USPS, UPS, DHL, and others, based on specific countries and regions. Our goal is to select the best carrier to ensure your package arrives on time.
How long does it take to process my order?
Once payment is made, approximately 99% of all orders leave our fulfillment center within 2-3 days.
How long does shipping take?
Our average shipping time is 7-20 business days, depending on your location and the destination. Estimated shipping times are as follows:
- United States, Canada, United Kingdom, Australia, and New Zealand: 7-20 business days.
- European countries: 7-25 business days.
- Asian countries: 7-25 business days.
- Rest of the world: 7-30 business days.
How do I track my order?
We will provide you with a tracking number within 1-3 business days after your purchase. You can use this tracking number to monitor the progress of your order. Please visit the link provided to track your order.
Are all my items shipped together?
The shipping of items depends on the products you ordered. Since we operate multiple fulfillment centers, sometimes your items may be delivered in different packages.
What is your return policy?
You are fully covered and protected by our 7-day return policy. If you are not satisfied with your purchase, you can return the item(s) within 7 days of receiving them for a refund or store credit.
What do I do if I receive a defective product?
In the event of a manufacturing defect, please notify us within 15 days of receiving your item. If your case is legitimate, we will send you a replacement product. Your satisfaction is our priority, and we strive to ensure you have a positive shopping experience with us.